Term & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy governed by “Book My Vacationz” (Unit Of Sandal Travels Pvt. Ltd.) relationship with you in relation to this website. The term “Book My Vacationz” (Unit Of Sandal Travels Pvt. Ltd) or Book My Vacationz or 'Sandal Travels Pvt. Ltd. or 'we' refers to the owner of the website whose registered office is at SCO 83-84, Sector 34 A, Chandigarh-160022.The term 'you' refers to the user or viewer of our website.

Our Responsibility

Book My Vacationz acts as an “Intermediary” solely to assist customers in gathering travel information, determining the availability of travel-related products and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for facilitating travel requirements. You acknowledge that Book My Vacationz merely provides intermediary services in order to facilitate services to you. Book My Vacationz act only connection between Airlines , hotels , transporter & customer therefore Book My Vacationz shall not be deemed to be responsible for any lack or deficiency of services provided by any person or entity including airline, hotel, activity provider or similar agency, you shall engage, hire from the content available on the www.bookmyvacationz.com .

Prices

All prices displayed for the products and services on www.bookmyvacationz.com are subject to change without prior information or notice and prices you see while making the booking may not be final until the full payment for the product or service is made at the end of the booking process.

Prices on www.bookmyvacationz.com shall be inclusive or exclusive of booking fee, hotel taxes, airport taxes, port taxes or any other applicable government taxes (GST and VAT), etc. Availability of any product or service is subject to change at any point in time, even while finalizing the booking, which can lead to price variation, depending upon the basis of available room type in the hotel, flight booking class, cruise cabin, etc. at that point in time.

Booking And Payments

All online payments that happen for any of the products or services booked on www.bookmyvacationz.com are secure. Book My Vacationz or any other third party does not store the credit/debit or any other payment card details of any customer in the database or in any data backup system. Once you are ready to transact you are transferred directly to the bank website. The card details are captured on the bank website and not in Book My Vacationz. ‘Book My Vacationz takes no responsibility, in case of any misuse of credit card by whomsoever.

‘Book My VacationZ’ acts as an agent for its third party providers and distributors for all products and services purchased by you on this website. You may place bookings for or may make purchases of products and services online at this site. A contract for the sale and purchase of products and services may be made online at this site by your acceptance of the products and services offered on the site (the "contract") by third party providers and/or distributors and/or where stated, Book My Vacationz, and you hereby agree to waive any rights to challenge the validity or enforceability of contracts entered into on this site, on the grounds that it was made in electronic form instead of by paper and/or signed or sealed.

Please note that by indicating your acceptance to purchase any product or service offered on the website, you are obligated to complete such transactions. You are prohibited from indicating your acceptance to purchase products and services where you do not intend to complete such transactions. You may not purchase goods or services that you are prohibited from purchasing or possessing by any applicable Indian or local laws. The responsibility for ensuring compliance with all applicable laws shall be yours alone. By submitting an order to purchase goods or services, you represent and warrant that you have the legal right to purchase, utilize and/or possess such goods or services.

In case any user is booking a ticket/hotel or any other online services via a credit/debit/gift card which is not directly in the name of the person availing these services – Sandal Travels Pvt. Ltd reserves the right to cancel/hold the said service till the time proper verification is provided. In case you are booking using someone else`s credit/debit/gift card - you are requested to send us a copy of the card used (at the following email id: info@bookmyvacationz.com) a photo identification card of the person in whose name the card is, as well as the person in whose name the services are being provided and an authority letter from the said credit/debit/gift card holder.

In case any of the above mentioned conditions are not met, Sandal Travels reserves the right to declare such transactions as fraudulent and cancel/hold the service provided. It also holds the right to charge the requisite cancellation charges that may be applicable before refunding any such amount.

Amendment To Booking & Purchase

Kindly read and note the terms & conditions for amendment in bookings and purchases, while making the booking or purchase, which may vary for each product and service. If you don't find any terms and conditions regarding the amended policy, you may not change your booking or purchase online. Kindly call our customer care team to know the amendment policy and make the necessary amendment.

Cancellation & Refunds

Cancellation of bookings and cancellation policy differs for each product or service. When you make a booking, kindly view terms & conditions of each product or service, which reflects the cancellation, refund with booking terms & conditions.

You can not cancel the purchased product or service online at our website - www.bookmyvacationz.com. You can get the same cancelled by sending e-mail to our staff handling your package. Cancellation at your request may require a minimum processing time, subject to specific terms and conditions applicable to the type of product or service booked & purchased.

There may be a full cancellation penalty on the products or services booked and purchased, which are non-utilized or cancelled after the cancellation deadline mentioned in the terms and conditions, while making the purchase.

You agree to bear the full cost of any booking, cancellation and administration fees for any products or services booked but not utilized for any reason. In some cases, Book My Vacationz may charge cancellation or amendment fees in addition to those imposed by travel service providers.

‘Book My Vacationz’ reserves the right to decline any booking or purchase for any reason and shall not be held liable for any resulting claims of losses, damages or compensation. In such an event, Book My Vacationz shall refund to you all unutilized money collected from you for that purchase.

For bookings and purchases, which has already been paid by you, when cancelled, refunds will be made (based on the refund policy, mentioned in terms and conditions, while making the booking or at the time of purchase). For air ticket, it may take between 30-45 working days and for the hotels it may take between 10-15 working days for the amount to get credited into your account. Refund policies may vary for every product and service.

The preceding refund timeline is a guide for your reference only and shall not be binding upon Book My VacationZz.

Duplicate Bookings

You agree that multiple duplicate bookings for the same traveler(s) are not allowed and may result in damage and loss to Book My Vacationz which you will bear in full.

Delivery Of Products & Services

1: Hotels - When a hotel booking is made and purchased on the website, it gives an instant confirmation after the payment is made complete and you will receive the hotel confirmation voucher in your mentioned e-mail ID. Voucher gives details about the hotel address, telephone number, hotel confirmation number, meal plan, payment details, supplier details, other relevant, important information etc. Voucher is to be given to the hotel at the check-in counter.

2: Sightseeing Tours - When a sightseeing tour is booked and purchased online, an instant confirmation voucher is issued and you will receive the same in your mentioned e-mail ID after the payment is made complete. Voucher gives details about the pick-up time, pick-up point, the date of the sightseeing tour, supplier details, payment details, other relevant, important information etc. There is a choice of seat in coach (SIC) sightseeing and private sightseeing tours. Seat in coach tours/transfers may have waiting time at the airport/hotels.

3: Airlines E-Tickets - An e-ticket is a paperless electronic document with a unique confirmation number given to passengers in place of paper tickets. Passengers are required to produce the unique confirmation number printout at the airline check-in counter to get the boarding pass. How to receive an e-ticket?After the complete payment is made online via credit/debit or any other payment card, your e-ticket details will be mailed to you at your email address mentioned at the time of making the purchase. In case if you don't have an email address, the details will be given to you over the phone or you can come to pick up your e-ticket from our office or directly from the airline’s counter at the airport by giving them the unique confirmation number – PNR

4: Paper Tickets - Some of the airlines are still issuing paper tickets. You will receive the booking confirmation number immediately after you have made full payment online. All the paper tickets will be dispatched to the delivery address mentioned at the time of making the purchase. It takes 3 working days to receive the paper ticket at your address from the day of making the purchase. Book My Vacationz would not be responsible in case if the customer is not present at the address at the time of delivery.

5: Holidays - Holiday packages take minimum 24 hours in getting the confirmation, once the payment is made online on the website, our customer care team will get in touch with you and will mail you the confirmation vouchers along with the day to day program at the e-mail address mentioned by you at the time of making the purchase or in case if there is no e-mail ID, vouchers will be delivered at your address within 3 working days at no additional cost. Book My Vacationz would not be responsible in case if the customer is not present at the address at the time of delivery.

6: Rail And Cruises - When a rail or cruise booking is made and purchased on the website, it gives an instant confirmation after the payment is made complete and you will receive the rail confirmation ticket or cruise voucher in your e-mail ID mentioned at the time of making the purchase. If you don't have an e-mail ID, you can call our customer care team and can get the same collected from our office or it can also be delivered at your doorstep at an additional cost.

7: Car Rental (Self Drive Or Chauffeur Drive) - It takes minimum 4-5 hours for the car rental confirmation. Once the payment is made online, our customer care team will get in touch with you and give you the confirmation details over the phone and will also email you the confirmation voucher.

8: Travel Insurance - Travel insurance policy will be issued and mailed to you instantly at an e-mail ID given at the time of making the purchase. In case if you don't have an e-mail ID, you can get the details from our customer care team and the same can be collected from our office or can be delivered at your doorstep at an additional cost.

Third Party Travel Service Providers

You may be bound by the terms and conditions imposed by the travel service providers for whom ‘Book My Vacationz’ as an agent, including conditions of carriage, refund and cancellation policies of airlines, cruise lines, car rental companies, hotels, vacation rentals, etc.

Terms & Conditions For Product & Services

Some of the products and services have special governing terms & conditions, which shall apply in addition to the terms and conditions mentioned separately for each product and service. It is important that you read the obtain information related to these specific products and services as they may contain exclusions of limitations of liability and other terms and conditions, including restrictions on amendment or cancellation. Some of these terms and conditions of specific products and services shall include the terms and conditions found on your screens and when using any part of this website.

Jurisdiction

In the event of any dispute, the dispute shall be referred to the sole arbitrator to be appointed by Book My Vacationz’ in Chandigarh and the matter shall be subjected to the jurisdiction of Chandigarh courts only.

Passport, Visa & Health Requirement

It is a mandatory requirement for most of the countries; foreign nationals coming into the country must hold a passport with a validity of minimum 06 months. Visa and health regulations are different from country to country. It is the sole responsibility of an individual traveler to ensure the submission of complete documentation and medical requirements to the country embassy/consulate they are visiting. ‘Book My Vacationz’ takes no responsibility in any rejections or declining of the visa issuance due to any reasons.

‘Book My Vacationz’ reserves the right to decline any booking or purchase for any reason and shall not be liable for any resulting claims for losses, damages or compensation. In such an event, Book My Vacationz shall refund to you all the unutilized payment collected after deducting the booking fee/administration charge/cancellation charges (if applicable) for that purchase.

COMPLAINTS

Any complaint which cannot be resolved at the hotel must be notified to us by logging into your Book My Vacationz system and selecting the message category 'Complaint'. All complaints must be notified to us within 20 days of the check out date.

A copy of the complaint must be also be submitted to and signed by the hotel manager. Complaints relating to hotel services will be forwarded by Book My Vacationz to the relevant party.

Response times do vary from between 5-20 working days depending upon the nature of the query in question.

PROMOTIONS AND PROMOTIONAL RATES

Promotions are offered in good faith only. Some promotions are more popular than others in which case the rooms featured will be sold out much quicker. Book My Vacationz om reserves the right to modify or change any promotion or offer at any time without notice. Please make a search for your requested dates for the most current rates.

GENERAL TERMS AND CONDITIONS

Telephone calls to Book My Vacationz may be recorded to enable us to monitor and improve our services.Please contact us at ravi@bookmyvacationz.com if you do not want to receive any promotional e.mails/ Newsletters or special deals. Book My Vacationz shall not be liable for any failure in service relating from uncontrollable circumstances such as flood, earthquake, riot, terrorist acts, acts of governments or authority change in a country, bad weather conditions etc.

The climate differences and energy saving rules of different countries might affect the heating systems at the hotel which is located at that particular area and/or country. For instance, in Italy the heating system can only be operated between Nov 15 and March 15 due to government regulations. Opening and closing dates of the swimming pools also might be affected by the climate and weather conditions.Book My Vacationz is not liable for the practices of the hotels regarding to these issues.

TRANSFERS

1.Transfers cannot be booked separately.

2.Transfers can only be booked as an addition to hotel bookings.

3.No amendments of any kinds (date changes, name changes, flight number change, vehicle type change) are accepted. Transfers are non-amendable.

4.It is mandatory to enter valid and accurate flight details at the time of booking (If Flight Booked By You) since it is not possible to amend.

5.Book My Vacationz will not assume any responsibility in omissions and typo errors which may result in any interruption of the service.

IMPORTANT - When the Book My Vacationz member has completed the booking online, they must check and make sure all the details on the pre paid accommodation voucher (such as hotel address, hotel info, city and country details) are correct. Use of the Book My Vacationz com website is subject to your acceptance of our terms and conditions. If you do not accept these Terms and Conditions, you must refrain from using the website.

I ACCEPT - If you do not fully understand or do not accept these terms & conditions, please do not “Accept” but Contact us for clarification

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